DELL Hiring(0-2 Yrs): Associate SE Analyst On feb 2019 @ Bangalore

Company:         DELL

Website:           www.dell.com

Eligibility:        BE Graduate

Experience:      0 – 2 yrs

Location:          Bangalore

Job Role:        Associate SE Analyst

JOB SUMMARY:

Company Profile:

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world.

Job Description:
1. Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation and escalation to subject matter experts within the priority level chosen by the requester.

2. Have excellent communications skills that insure quality solutions the first time resulting in a positive experience to the requester.

3. Utilize and maintain escalation contact lists for all Products and Services supported by the Pre Sales Support Center.

4. Broad knowledge of the computer systems environments, Operating Systems and the industry’s most popular applications and products.

5. In depth experience with the operation, installation and maintenance of several DELL EMC products or their industry equivalents.

6. Understand and be able to work questions within the most popular systems and environments in which DELL EMC products operate.

Candidate Profile:
Education: BE Graduate

Experience: 0 – 2 yrs

Skills:
1. Sales/presales awareness

2. Experience working in or with DELL EMC’s Field Sales teams

3. Good communication/ presentation skills

4. Customer service orientation

5. Theatre/division awareness

6. Solution orientation

7. Presentation skills

8. Strong Analytical skills

9. Product knowledge

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